We hope you and your new purchase are very happy together. However, if it’s not a match made in heaven, you can return any item for a refund within 7 days of receiving your original order.

Please be aware that all items must be returned to us in brand-new condition with tags attached to qualify for a refund.

Unfortunately, we are not able to offer exchanges. Therefore, you will need to return your items for a refund and place a new order if you’d like a different size.

• Please leave return information in the package:Name in your order; phone number; order number; reason for returns ;
• Contact a customer service representative to obtain your nearest return address;
• You need to bear the shipping fee by sending
• You need to provide the tracking number to TayTaymerch after you send it out
• Please provide the receipt given to you by the post office or the courier company,
• Recipient and delivery address need to be displayed for our warehouse to receive
• Please take a photo of the return form together with the package and send it to us

 This will help us speed up the return process and ensure that everything is handled smoothly. We appreciate your effort in including the necessary return forms, as it helps us process your return more efficiently.(Please contact our customer service representative to obtain your return form and print it)

United States

COUNTRY RETURN COST

$15.00：

Israel, Japan, Singapore, South Korea, Belgium, Denmark, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Australia, New Zealand, Canada, United States (59 of 62 states), Greece, Malaysia, Philippines, Russia, Thailand, Vietnam, Czechia, Slovakia, Slovenia, Türkiye, Ukraine

25$

Brazil, Argentina, Chile, Colombia, Mexico, Peru, South Africa,Austria, Norway, Cyprus, Ireland, Malta, Belarus, Bulgaria, Croatia, Iceland, Latvia, Liechtenstein, Lithuania, Monaco, Romania, Serbia, Finland,China, Hong Kong SAR, Macao SAR, Taiwan,Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan,

Items marked as non-refundable, including but not limited to Customized Merch, earrings, cannot be returned once the packaging has been opened due to hygiene reasons.

Gift cards are also not eligible for refunds.

Orders are generally shipped within 2-3 business days, and custom orders are generally shipped within 5-10 business days.

If it is not shipped within 10 business days, we will contact you by email in time. You will receive a shipping notification email that will notify you when your item is on the way.

Your order will be shipped to the TaytayMerch address on the order. Please make sure the address includes the house number, street and postal code, and is a correct shipping address

We’re all about speedy returns here at TaytayMerch!

Once we’ve got your package in our hands, we’ll hustle to process your return within 14 working days. We’ll send you an email to keep you updated once we’ve worked our magic. It’ll have all the details about your refund, so keep an eye on your inbox.

We appreciate your time while we handle things on our end. We’ve got your back!

The original shipping fees are non-refundable, unless there’s a valid reason such as damaged or incorrect goods.

If you receive an item that’s damaged or not what you ordered, we’ll make it right and cover the return shipping costs.

However, if you’re simply returning an item for personal reasons, the original shipping charges unfortunately won’t be refunded. We hope this clears things up!

We don’t have an exchange option available at the moment. But no worries, returning your item(s) and getting a replacement is super easy. Just follow these simple steps: 

1. Return your unwanted item(s) using the process outlined in the “HOW CAN I RETURN MY ITEM?” section.
2. Once we receive your returned items, we’ll process your refund. 
3. To get your replacement, simply place a new order for the desired item(s) on our website.

Convenience is key!

If you have multiple orders to return, you can absolutely send them back together in the same parcel. Just make sure to include the return forms for each order. This will help us speed up the return process and ensure that everything is handled smoothly.

We appreciate your effort in including the necessary return forms, as it helps us process your return more efficiently.

Pierced jewellery,customized merch,underwear cannot be returned for health and hygiene reasons.

(If you have any questions or concerns about our returns policy, please do not hesitate to contact us at hello@taytaymerch.com or online chat. We are here to help and will do our best to resolve any issues you may have.)