TayTayMerch offers fast delivery around the world!
Choose your country to view delivery costs.

We ship worldwide – including big cities and small island nations.

Orders will generally be shipped within 2-3 working days, and customized orders will generally be shipped within 5-10 working days. If not shipped within 10 working days, we will contact you via email in time.  You will receive a shipping notification email that will notify you when your item is on its way.=

Your order will be sent to the TaytayMerch address on your order.  Please make sure the address includes the house number, street and postal code and is the correct delivery address

Click the ‘Track my order’ button to follow your parcel.

Track my order

Waited until your estimated delivery date? Please allow an extra few days for your order to be delivered (especially during busy times) – our carriers are always doing their best to get your order to you. Make sure you keep an eye on your tracking link for the latest updates.

Free-Trade Countries:

Canada, United Kingdom, Germany, France, Netherlands, Italy, Ireland, Spain, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Andorra, San Marino and Turkey.

USA – Orders until US$800 will be free of any import duties or taxes.

Australia– Orders until AUS$1000 will be free of any import duties or taxes.

New Zealand-  Orders until NZD$1000 will be free of any import duties or taxes.

Japan-  Orders until JPY ¥10,000 will be free of any import duties or taxes.

If your country is not included on the list above you may be charged customs duties.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by TaytayMerch.

Please note: If you are in South America or Africa, please try not to use commercial express. We will use Fedex to ship, which will most likely be charged high tariffs. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from TaytayMerch, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us.

This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

If you are unclear whether your country or region requires tariffs, please contact our customer service representatives and we will provide you with advice.

We’re all about being ethical. Our crew is like a tight-knit family, and we ensure our suppliers share our values. When we craft new looks,the first thing that came to mind was the sustainability of the product.. Also, most of our clothes are both created and manufactured right in China and Malaysia.

Although sustainability is such a complex matter and very difficult to control process, we are committed to work under strong ethical policies and to do fashion in a responsible way.

In our ETHICAL FASHION you can find the steps we have already taken towards sustainability and some that we are still working on.

TAYTAYMERCH is an independent brand, founded by the Erin Chen and Rocket Wu, in Sheridan, 2021.

We do not have a physical store, but you can snag all our sorft and warm knitting item hassle-free on our website. And our team’s got your back if you need any help.

All the girls who shop and love our brand are TayTay Girls.
If you want to be featured in our instagram, just tag us on your posts wearing the brand and type #taytaymerch!
For collaborations or press requests, please contact pr@taytaymerch.com or DM us on Instagram.

Yes, we do.

E-Gift cards are a quick and lovely way to gift somone you love.

They are immediately delivered to your inbox and contain a link to be shared with the recipient.

Click here to buy a e-gift card.

To ensure wearing comfort, we always use the most expensive and softest fabrics possible;

— We recommend hand-washing your delicate garments to help them last longer. Fill a sink or basin with cool water and add a mild detergent. Submerge the garment in the water and gently agitate it to remove dirt or stains. Rinse the garment thoroughly with cool water, then gently squeeze out excess water.

— If you prefer to machine-wash your delicate garment, we recommend using a laundry bag to protect it from snagging or stretching. Use a gentle detergent and select the delicate cycle with cool water. Do not use bleach or fabric softeners.

—Do not hang knitted fabrics to dry. After dehydration, laying the knitted cardigan flat can prevent gravity from pulling the fabric and prevent the knitted sweater from sagging, deforming and stretching over time. If you need to dry hand-washed clothes, please squeeze the clothes gently to squeeze out as much water as possible, and be careful not to twist or wring them hard.

—Avoid using bleach or fabric softeners, which can damage the fibers of the garment.

We know how hard it can be to figure out your size

To ensure you select the most suitable size, we recommend referencing our comprehensive size chart available on our website.

If you’re uncertain about which size to choose or need further assistance, please provide accurate height, weight, and bust information (including units) and we will help you provide a suitable size reference!

Click here to check out our size guide!