What is the preparation and shipping time for products?
- Americas: 7-20 business days
- Europe: 10-25 business days
- Oceania: 10-25 business days
- Asia: 3-15 business days
- Africa: 10-25 business days
Do you accept returns?
Please refer to the Refund policy
What about customs inspection and payment of taxes?
What should I do if my order does not arrive?
Typically, shipping to non-remote areas takes up to 30 days. If your order has not arrived after 30 days, please contact us with your order number, and we will do our best to assist you in locating your shipment. Please note that if you contact us after 50 days from the shipping date, we will not be able to offer any assistance.
What should I do if my order arrives damaged?
If you receive a damaged product, please take photos of the damaged item and email them to email@example.com along with your order number as soon as possible. We will do everything we can to help resolve the issue.
How do I check my order status?
After placing an order, you will receive a confirmation email indicating that your order has been placed successfully. If you have not received this email, your order may not have been successfully placed. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to check the shipping status of your package on our website by the 'tracking' on menu.
How do I cancel my order?